About this Site Learn how to best use the Support.Gateway.com website. Navigating the Support Site If you are looking for support on a PC, television or projector and have your serial number, we can provide personalized support through My Support. If you do not know your serial number, we also offer the ability to navigate by product model, product type and part number in Product Support. My Support and Product Support can be found within the top dropdown navigation menu on every support page. The Support Site Map can also be helpful in providing an overview of the Support Site. Browsers required For optimal viewing of our site, we recommend that you use Microsoft® Internet Explorer or Netscape Navigator®. Some of our specialized applications (such as Asset Management and My Current Configuration) are designed for Microsoft® Internet Explorer, version 4.0 or later and will not run on Netscape Navigator®. To download Microsoft® Internet Explorer or Netscape Navigator®, click an icon to the right. Earlier versions of Microsoft® Internet Explorer and Netscape Navigator®, along with other browsers such as Opera, are not officially supported and may not work correctly. Viewing PDF Documents Gateway creates PDF copies of some of our printed manuals because the PDF format preserves the original layout and features of our hard-copy documents. Gateway has installed Adobe Acrobat Reader on most of our computers. To download Adobe Acrobat Reader, click the icon to the right. Viewing Our Site To use all features of our site, you must use a Web browser that supports Secure Sockets Layer encryption technology, JavaScript and cookies. Pop-Up Blockers Our Web site uses Pop-Up windows in areas of our site to improve the support we provide you. If you have a Pop-Up Blocker installed, we recommend that you disable it while visiting our site. Privacy and Data Security Features To find out Gateway's Privacy and Data Security Policies, click here. Where do I find my Serial Number and/or Customer ID? Having your Customer ID and system serial number is helpful when using our site or contacting our Technical Support department. They allow Gateway to provide you with specific information about your system. Some of the site's features such as the e-mail and chat forms and various personalized areas like My Support, My Download, E-mail Alerts, etc. require a serial number or Customer ID. Click here to find out where you can find your serial number or Customer ID. Resource Tools We offer many online features and resources to help you get the answers you need quickly. Learn more about our Resource Tools. Download Help Click here for tips on how to use the Gateway's Download Center to find and download drivers for Gateway computers. Search Help For assistance in using the Support Site Search, review our Search Tips. Contact Gateway Support Team If the information provided on the support web site cannot answer your questions, contact the Gateway.com Support Team regarding your technical or non-technical questions.